Terms of Service
Last updated: 26 September 2026
These terms govern the use of Elventia's products, including Atendaria. By creating an account, you accept them.
Atendaria is currently offered in Brazil, and the binding text for subscribers is the Portuguese one — elventia.com/termos. This English version is the international reference.
1. Who provides the service
The service is provided by Diego La Mantia, a sole proprietorship registered in Italy under VAT number IT02976210811, with registered office at Via Edmondo De Amicis 9, int. 2 — 91025 Marsala (TP), Italy, trading as Elventia ("we"). Contact: info@elventia.com.
2. Who may subscribe
The service is intended for professionals and businesses — for Atendaria, psychologists, physiotherapists, practices and clinics. By subscribing you confirm that you have legal capacity and are duly licensed to carry out your activity, including registration with your professional body where required.
3. What the service does
We provide an automated assistant that talks to your patients on WhatsApp and handles the calendar: it books, reschedules, confirms, reminds, and flags when a slot frees up. Plus a web dashboard where you see and control everything it has done.
Reports and in-depth analyses enter a queue and are made available in the dashboard within 48 hours of the request. Processing uses models on infrastructure under our control. Administrative, pricing and patient-group suggestions are reviewed by the practice owner; they are not clinical decisions or guarantees of increased revenue.
4. What the service does not do
- It gives no clinical advice. The assistant does not answer health questions, does not suggest treatment, does not interpret symptoms and does not ask the reason for the appointment. Any clinical topic is handed back to the professional. This is both a product boundary and a legal requirement.
- It does not replace the professional nor their responsibility for the treatment, the records and the relationship with the patient.
- It is not an emergency channel. In urgent or high-risk situations the assistant points to the competent services, but it does not provide help itself and does not replace human intervention.
- It sends no bulk marketing and does not message people who have not authorised contact.
5. Your WhatsApp number and your Meta account
The service runs on Meta's official WhatsApp Business platform. When you connect your number:
- the WhatsApp Business Account (WABA) is and remains yours: you keep control and can disconnect it at any time;
- Meta charges you directly for messages, separately from the Atendaria subscription; you must keep the payment method required by Meta for those sends;
- you agree to comply with WhatsApp Business policies, in particular obtaining patients' consent to receive messages.
6. Your obligations
- Provide accurate registration details and keep them up to date.
- Safeguard your credentials and answer for the use of your account.
- Obtain from your patients the authorisations needed for WhatsApp contact and data processing, as the controller of that data (see the Privacy Notice).
- Not use the service for spam, fraud, unlawful content, or any purpose other than managing your own calendar.
7. Pricing, payment and renewal
- Plans, prices, included professionals and any add-ons are those presented in the offer and at checkout before purchase. No add-on is purchased automatically.
- The subscription is charged in advance and renews automatically until you cancel. For Atendaria dentistry and medical offers priced in Brazilian reais, the annual plan receives a 25% discount on twelve monthly payments, is charged in one payment and keeps the same discount percentage on renewal.
- If you subscribe to an Atendaria offer with a guaranteed launch price, that base price remains in force while the subscription stays active. Changes to other prices or conditions are announced at least 30 days in advance and never apply to a period already paid for; this notice does not remove the launch-price guarantee.
- Each Atendaria plan includes a monthly message allowance. The applicable amount is disclosed and accepted before purchase and activation, with no automatic overage charge. Once the limit is reached, the assistant pauses new sends until the allowance renews the following month, including for annual subscriptions.
- The allowance measures Bia's monthly sending capacity and is not Meta credit. Meta charges you directly for messages, separately from the Atendaria subscription (clause 5).
- The monthly allowances are: Solo, 1,500 sends; Duo, 2,500; and Clínica, 3,500. They renew each month, including on annual subscriptions.
8. Withdrawal and cancellation
- Thirty days from your first subscription — monthly or annual — to change your mind and get a full refund, no reason required. The law grants seven; the thirty are our own guarantee, once per company.
- After that you may cancel whenever you like: the service runs to the end of the period already paid for, with no penalty and no minimum term. The current period is not refunded pro rata, except where the law requires it.
- We may suspend or close an account for non-payment, unlawful use, breach of WhatsApp policies or security risk — always with prior notice, except where severity requires immediate action.
- After a suspension for non-payment, resuming service requires payment for a new period; suspended periods that were not used are not charged. Resuming service does not reconnect a WhatsApp account that has been disconnected.
- On closure you may export your data. After that it is erased within the periods set out in the Privacy Notice.
9. Availability
We work to keep the service continuously available, but it depends on third parties — Meta's platform, networks and infrastructure providers. We do not guarantee uninterrupted or error-free operation. Scheduled maintenance is announced in advance whenever possible.
10. Intellectual property
The software, the brand and all service materials are ours. You receive a personal, limited, non-exclusive and non-transferable licence to use them for the duration of the contract. The data you and your patients enter remains yours: we do not use it for any purpose other than providing the service.
11. Liability
We are liable for direct damages demonstrably caused by our default, capped at the amount paid for the service in the 12 months preceding the event. We are not liable for loss of profit, for third-party failures outside our control, or for clinical or organisational decisions you make. Nothing here excludes liability that applicable law does not permit to be limited.
12. Data protection
Personal-data processing is governed by the Privacy Notice, which forms part of these terms. For patient data you are the controller and we are the processor, acting on your instructions and within the limits of the software.
13. Changes
We may amend these terms. Material changes are announced by email at least 30 days in advance; if you do not accept them you may cancel before they take effect, at no cost.
14. Governing law
These terms are governed by Italian law. For subscribers in Brazil this does not displace mandatory Brazilian rules, nor the right to bring proceedings before the authorities and courts of your domicile where the law so provides.